Douglas Auto Body & Paint

2463 E. Colorado Blvd
Pasadena, CA 91107
Phone: (626) 795-7577
Fax: (626) 795-5737
www.douglasautobody.com

Hours of Operation: 7:00 am - 9:00 pm
Douglas Auto Body & Paint



HONESTY, QUALITY AND EXPRESS SERVICE

Where Our Customers Are Our Friends.
And your one stop body shop for repair, paint, and all insurance claims.

Fully licensed from: City of Pasadena - South Coast Air Quality Management District.
Bureau of Automotive Repair - Environmental Protection Agency/ Hazardous Waste
Member of Chamber of Commerce

Staff of 40 persons includes:

- General manager - Production manager - 6 Estimators - Parts manager
- 2 Painters - 3 Repair Technicians - Assistant manager - 3 Office Personnel
- 3 Service Representatives - Parts helper - 4 Painter's Helpers - 3 Repair Helpers
Douglas Auto Body & Paint

Prior to opening the present shop in 1998, in 1989 Armen Daghla started as a body technician for Holmes Body Shop, Pasadena. He was quickly promoted to technician team leader and in 1992 was promoted to production manager. By 1998, he decided to create his own family-owned business: Douglas Auto Body and Paint. In the few short years since 1998, the shop has become I-CAR GOLD, ASE Certified, and a direct repair facility for State Farm, Farmers. AIG, Progressive, GMAC, California Insurance Group and Safeco Insurance companies. To provide rapid job turn-around without a loss of quality, the shop is open from 7:00 A.M. until 9:00 P.M., operating with two shifts. Seven frame machines and nearly 50,000 square feet total space, with over 14,000 square feet of storage keep bottlenecks from occurring and turn-around cycle time very low.

Customer satisfaction is still the number one priority at Douglas Auto Body and Paint, with a lifetime repair warranty, unlimited pick up and delivery, rental car service to the customer's home or location, and 24 hour, 7 day a week towing.

 

About Us

The corporation is owned and operated by the Daghla family. George Daghla has been in the auto body industry for 50 years. He is fully I-CAR certified, and has managed production for the shop. Armen Daghla, George's son, is the president of the corporation and general manager. He has been in the auto body industry for 25 years and he is fully I-CAR certified, ASE certified, and is a graduate of the Masters School of Autobody Management. Armen's brother, Kevin Daghla, is vice president of the corporation and assistant manager of the shop. He has been in the auto body industry for 15 years and he too is fully I-CAR certified. Datevig Daghla, the office manager, has been in the auto body industry for 8 years and is I-CAR certified for her position.

Armen Daghla started as a body technician and was quickly promoted to technician team leader. After successfully managing technician teams, in 1992 he was promoted to production manager, managing production quality, employee performance, and also customer service. He became the only direct writer for Farmers Insurance Group, 20th Century Insurance, The Auto Club of Southern California, Hartford, and Allstate. He decided in 1998 to create his own family-owned business: Douglas Auto Body and Paint.

In the years since 1998, the shop has become I-CAR GOLD, ASE Certified, and a direct repair facility for A.I.G., American Express, Farmers, Progressive, and Safeco Insurance companies, plus the authorized repair facility for Rusnak Porshe, Volvo, and Audi, Pasadena Volkswagen, and Pasadena Ford. To provide rapid job turn-around without a loss of quality, the shop is open from 7:00 A.M. until 9:00 P.M., operating with two shifts. Multiple frame machines keep bottlenecks from occurring, and the shop has expanded from a 16,000 square foot facility to over 50,000 square feet.

Customer satisfaction is the number one priority at Douglas Auto Body and Paint, with a lifetime repair warranty, unlimited pick up and delivery, rental car service to the customer's home or location, and 24 hour, 7 day a week towing. An active participant in the community and industry, the shop belongs to the Pasadena Chamber of Commerce, sponsors a little league, and is a member of the Society of Collision Repair Specialists.

Douglas Auto Body & Paint


Painting & Refinishing

We are your one stop body shop for car body repair and paint.

Our Painters are experts in the fine art of color matching. Together with our modern downdraft paint booths, computerized paint system, spraybake technology, and high quality urethane paint we will restore the color and the texture of your vehicle to its original finish.

We use world-class STANDOX paint, used by most European and Asian auto manufacturers. Our Painters are experts in the fine art of color matching with the photospectrometer. Together with two modern downdraft, extended drive-through paint booths, computerized paint system, spraybake technology, and high quality urethane paint we will restore the color and the texture of your vehicle to its original finish.

Douglas Auto Body & Paint

 


Body Repair

Douglas Auto Body & Paint

Our fully licensed, newly built repair facility has a clean working environment with Douglas Auto Body & Painttwelve reserved customer parking spots, over fourteen individual working stalls and sixty vehicle parking places. We'll give you peace of mind knowing that your vehicle is in good hands.

Testimonials








I couldn't have asked for better service  

By Josh L.

I learned about this business on Insider Pages so I called and set up an appointment for an estimate with Douglas as well as 2 others from the Insider Pages directory. Douglas came in with just about the best estimate, but I had a great feeling after stopping by for an estimate. The place was very clean and well kept and they seemed to be very on top of the customer flow. I delt with Peter every time and he took great care of me. They arranged for Enterprise to come pick me up. (a nice feature to note- they can be a drop off location after 6 pm).

My one and only complaint (a very small one) is that they make a point of showing you all the other small body issues (paint nicks, minor dents) that they will get to if they get a chance. The problem is that I was dissapointed to find that they never got to it. I noticed that the same thing happened to another customer. If I were Douglas, I would simply touch up the small issues and then tell the customer if you were able to do so- that way it is always a good suprise.

Other than that, I was very pleased. They were very timely and paid great attention to detail. They even called to let me know that they expected it to be ready within 24 hours. Many body shops call you when it is done, and it doesn't allow for any planning on your part to coordinate the drop off of the rent car/pick up of your car.

Posted 03/28/05




By Joseph C.

I chose Douglas Auto Body after checking out a number of shops to fix my rear-ended station wagon.

While waiting for an estimator, I started to wandered around the shop. An employee saw me wandering around and then took me on a quick walk-around tour of the entire facility. Seeing the shop and the works-in-progress there, I felt confident about the shop.

Douglas Auto Body did the most thorough job of reviewing the car and asking me questions. Their estimator spotted damages that others missed. And he thoroughly explained what they would do with my car.

Douglas is a "COB" shop for Farmer's insurance (i.e., preapproved) -- so that was the final plus.

I left the car with them for a week, and was completely satisfied with the work.

There was one (minor) disappointment -- my front bumper had a significant scrape that needed touching up. When I dropped off the car, I was told they would do some touch-ups for free. But that hadn't been done when I picked up the car.

In all fairness,